Second-opinion diagnostics
Received a Confusing or Costly Diagnosis? Facing a large repair bill or a recommendation for full system replacement can be stressful. Before you make a significant financial decision, our Second-Opinion Diagnostics service provides an independent, thorough evaluation. We verify the problem, explain it in clear terms, and ensure you have all the information needed to choose the best path forward for your home and budget.
01.
Independent System Evaluation & Testing
We start from scratch, disregarding the previous diagnosis. We conduct our own comprehensive evaluation: checking system pressures, temperatures, electrical components, airflow, and controls. We use the same diagnostic tools and procedures as our standard service calls to form an unbiased assessment.
02.
Clear, Written Findings & Comparison
We provide a detailed, written report of our findings, including photos and data where helpful. We can compare this directly to the previous diagnosis, highlighting points of agreement or difference, and explaining the why behind any discrepancies in plain language.
03.
Repair vs. Replace Analysis
If a major component has failed, we provide a transparent repair vs. replace analysis. We calculate the remaining useful life of your system, the cost-effectiveness of the repair, and the potential benefits (efficiency, reliability, warranty) of a new system, with no pressure to upsell.
04.
Facilitated Communication & Advocacy
If significant discrepancies exist, we can help you understand the technical details to communicate effectively with the first company or, with your permission, act as a knowledgeable advocate on your behalf to seek clarification or resolution.
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